Any PA that was issued by Optum (PA starts with a 3) cannot be updated by Telligen – reach out to Amy Buxton by email at amy.buxton@wyo.gov for any needed corrections/changes.
PRTFs will start a new request in the Telligen system for the first CSR due in July, then complete CSRs using the new PA number in Telligen’s Qualitrac system after that (PAs will start with a 7).
Inpatient Psych – for admissions issued a PA under Optum (PA starts with 3) that need to be extended beyond what was approved by Optum, providers will submit a new request in Telligen’s Qualitrac system, but providers will use the PA issued by Optum (starts with 3) and NOT the new PA from Telligen (starts with 7).
Prior Authorizations for services occurring in the Optum PA blackout period will be accepted retroactively by Telligen until August 1, 2022. After August 1, 2022 these PAs will be considered late and no longer able to be submitted unless qualifying under normal retroactive policies ( i.e. threshold PAs for PT/OT/ST/BH, retroactive eligibility)
Please direct any other questions to Amy Buxton by email at amy.buxton@wyo.gov.